FREQUENTLY ASKED QUESTIONS

1. Do I need to set up an account to place an order?

Setting an account is not necessary, but by signing up you will be able to enjoy

  • Request return from your account
  • Easy access to your wishlist
  • We notify you when new product arrive

2. Is it safe to use  my credit card on Nåve store?

Nåve website is secured with SSL encryption, it is safe to use credit card.

3. How can i change my currency?

Currency is automatically changes respecting current exchange rate when doing checkout

4. How much delivery cost ?

Nåve offers free delivery within Finland.

5. Can I add another item on existing order ?

Yes it is possible to add as many items as you like on shopping cart.

6. How do i know my order is received by you ?

You will be sent an email, after placing your order 

7. What payment method i can use ?

NÅVE accepts following method of payments,

  • Master card
  • Visa card
  • American Express
  • Paypal

8. Can I return purchased item?

The item must be returned on your own postal expenses with the tracking number given, from post office, to your nearest postal office, by filling returned form included in your package.

9. Can I return item on sale ?

Exchange or return are not accepted for items on sale.

10.What if I change my mind , to change item or color after order is placed?

Once order is placed online, you can not make changes. 

11. What will cost me to return Item ?

The item will be returned on your own postal expenses by filling returned form included in your package.

12.How long will take to process my return ?

You will be sent an email on receiving your returned item. It can take 10-12 business days to process your return. 

13.What is wishlist ?

wishlist will help you to add your favorite items in it, and purchase them when you want.

14. How to create wishlist?

you can create wishlist by signing in. And from product page you can add any product into your wishlist. 

15. Can i share my wishlist?

yes, you can send your wishlist  and share it with your friends with your own message.